Refund and Return Policy

 

Through www.theusabeauty.com  (referred to as “The USA Beauty”, “website”), we offer a curated range of beauty, skincare, haircare and personal care products imported directly from the USA (“products”) to our customers (“Customer”, “you”).

To keep your shopping experience smooth and stress-free, we’ve put together this return and refund, policy so you always know what to expect when shopping with us.

Applicability of Policy

This policy applies to all purchases made on The USA Beauty website. Customers should review this policy regularly to stay informed of changes.

Return Policy 

This policy explains when returns are accepted, how refunds work and how cancellations can be requested.

Eligibility for Return or Replacement 

Due to the nature of beauty, makeup, skincare and fragrance products and to maintain the highest standards of hygiene and authenticity, we generally do not accept returns once the product has been opened, used or tampered with.

Accept Returns 

We do accept return requests under the following conditions:

1.  You received a wrong item (different from what you ordered).
2. You received a product that was damaged
3. You received an expired product.

Condition Of Return Products

To be eligible for return product or items must be

• Unused
• Unopened 
• In their original condition
• Not damage
• Altered in a anyway.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned:

• Fragrances
• Personal care items such as lip care, applicators, brushes, grooming tools & others
• Hair brushes and combs
• Beauty, skincare tools and facial devices
• Intimate or hygiene-related items
• Supplements and ingestible items
• Any sealed product that has been opened or tampered with

These items cannot be accepted back once delivered.

 

Return Window

Please notify our customer support within 5 days of receiving the delivery. Claims made after this may not be eligible for return or replacement.

Return Fee or Shipping Cost

There are no return fee or shipping charges. Once approved for return our support will provide complete information on the process.

Restocking Fee

There are no restocking fees.

How to Request a Return

To initiate return customer must contact us within the return window as mentioned above at our customer support.

• Email us at: theusabeauty@gmail.com 
• Call/WhatsApp us at: 9867675518 

 

Include your order number, photo and video of the product as a proof and a brief description of the issue.

·       Our team will review/inspect your submitted proof and get back to you within 24 to 48 hrs or 2 business days with approval or further instructions.

·       Once approved we notify you/customer via email or phone, we will guide you through the next steps for returning the product. We will process your refund or send you a replacement as per your preference.

Refunds

Once your return request is verified and approved, we will notify you. Refunds are issued to the original payment method within 3-7 business days.

Refund timelines may vary depending on your bank or payment provider. The  credit might take 5-10 days to reflect in your bank statement.

No Exchange Policy 

We do not offer exchanges, as our products fall under imported beauty and personal care categories.

 

Order Cancellations

Orders can be cancelled within 10 hours of placement of order by contacting customer support. Once an order is processed or shipped, it can no longer be cancelled.

Orders already shipped cannot be cancelled but are eligible for return following the above policy.

 

Contact Us

For any query related to returns, refund or cancellation, please contact our support team at

Email us at: theusabeauty@gmail.com

Call/whatsapp us at: 9867675518

 

Business Information

Business Name: The USA Beauty

Owned & Operated By: CloudCart

Registered Address: 19C, Room No. 63, 2nd Floor, Fitwala Chawl, Jairajbhai Lane, Takiwala Compound, Mumbai Central, Mumbai, Maharashtra, 400008, India.